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Webster, South Dakota 1-605-345-3379 or 1-800-657-5869

LREA Covid 19 Response

 

Dear Member-Owners of Lake Region Electric Association,

The coronavirus (COVID-19) continues to spread throughout our country and state. This is a very fluid situation and operating procedures are subject to change at Lake Region Electric Association in order to accommodate the needs of our employees while providing reliable electric service to our member-owners.

Our top priority is the safety and health of our employees. Cooperative employees are prepared to respond to any outages, should they arise, and we need to keep them safe. We have also made arrangements for some employees to work remotely if necessary.

In order to help flatten the curve of the spread of Covid 19 and to help keep our employees healthy so that we can continue to provide you with reliable electric service, we are implementing the following:             

Doors at LREA facilities are locked.

Current employees of LREA are the only people permitted inside until further notice.

 

Personnel will respond to power outages.

  • Members should call our office for assistance with power issues.
  • We are rescheduling and postponing non-emergency visits to member’s homes.
  • We are cleaning and sanitizing more frequently throughout LREA facilities.
  • We are minimizing unnecessary group interaction.
  • We are coordinating with interdependent utility contractors and suppliers to evaluate how operations could be impacted by potential disruptions.  
  • Contractors or members needing to pick up items must call ahead to make arrangements for pick-up or drop-off of items. They may not enter LREA offices or buildings.
  • Vendors must schedule visits at a later time.
  • Deliveries may be left outside or in designated areas during business hours.

Billing cycles will remain the same. Members are encouraged to pay bills using Smart Hub or via phone. Members who do not have access to these options may mail in payment or use the marked drop box located near the southwest corner of our headquarters.

Lake Region Electric Association will continue to monitor the situation closely and we will respond according to our emergency response plans as well as recommendations of federal, state and local governments, including the CDC and WHO. If you have electrical needs, please call our office.

Thank you & God Bless,

 

Tim McIntyre, CEO/General Manager

 

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