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Webster, South Dakota 1-605-345-3379 or 1-800-657-5869

LREA Covid 19 Response

Our Response to COVID-19

May 2020

Lake Region Electric Association is taking the COVID-19 pandemic very seriously and we are
making changes and decisions to continually respond to the situation while striving to provide the
best service possible to our members.
I have stated this previously and I believe it is worth repeating: Our top priority is the safety and
health of our employees. Cooperative employees are prepared to respond to any outages, should they
arise, and we need to keep them safe. We rely on each of our employees individually and as a team to
provide you, our member-owners, with reliable service. This can only be done if they remain healthy.
Some changes that we have implemented in order to facilitate the health and safety of our employees:
  • „ Arranged for some employees to work remotely by setting office staff up with laptops and a cloud-based
  • phone system so they can take your calls over their computer or cell phones. Someone is
  • available during regular office hours to answer your calls. After hours, calls are answered at our
  • call center and on-call crews are dispatched to handle outages and emergencies.
  • „ Linemen and electricians are all assigned single vehicles in order to lessen contact. You may
  • notice more trucks out on the roads due to this change.
  • „ Doors remain locked at our offices and facilities. Members or contractors who need something
  • can still call the office to make arrangements for materials.
  • „ Meetings are held over telephone and the internet.

We are also very concerned for our members during this difficult time. We are doing what we can as

a cooperative to help our members. Some things that we are doing to help our members:

  • „ Capital credit refunds were disbursed a month early for active members. You will have seen this credit reflected on your April bill that you received in May.

  • „ We are not currently charging late fees.
  • „ Payment arrangements can be made for members who are unable to pay their entire bill on time.
  • „ Referrals to resources that are set up to help people who legitimately cannot afford to pay their bill.

The latest decision is one that is not easily made. The annual meeting has been postponed until
further notice. We always enjoy our annual meeting; this is a time that we meet with our member-owners.

It is a time for interaction and to gather valuable input through face-to-face conversation.

This is also a wonderful opportunity for our member-owners and employees to meet one another.
Fellowship at the annual meeting has always been, and continues to be, important to us at Lake
Region. We will keep you informed of plans for the 2020 annual meeting.
We are waiting for the time that we can open our doors and welcome members in for face-to-face
conversations and even a traditional handshake. This will happen and we look forward to seeing
you. Please call if you have any questions or even if you just need to talk.


Thank you and God Bless,


Tim McIntyre, CEO/General Manager

____________________________________________________________________________________________________

March 2020

 

Dear Member-Owners of Lake Region Electric Association,

The coronavirus (COVID-19) continues to spread throughout our country and state. This is a very fluid situation and operating procedures are subject to change at Lake Region Electric Association in order to accommodate the needs of our employees while providing reliable electric service to our member-owners.

Our top priority is the safety and health of our employees. Cooperative employees are prepared to respond to any outages, should they arise, and we need to keep them safe. We have also made arrangements for some employees to work remotely if necessary.

In order to help flatten the curve of the spread of Covid 19 and to help keep our employees healthy so that we can continue to provide you with reliable electric service, we are implementing the following:             

Doors at LREA facilities are locked.

Current employees of LREA are the only people permitted inside until further notice.

 

Personnel will respond to power outages.

  • Members should call our office for assistance with power issues.
  • We are rescheduling and postponing non-emergency visits to member’s homes.
  • We are cleaning and sanitizing more frequently throughout LREA facilities.
  • We are minimizing unnecessary group interaction.
  • We are coordinating with interdependent utility contractors and suppliers to evaluate how operations could be impacted by potential disruptions.  
  • Contractors or members needing to pick up items must call ahead to make arrangements for pick-up or drop-off of items. They may not enter LREA offices or buildings.
  • Vendors must schedule visits at a later time.
  • Deliveries may be left outside or in designated areas during business hours.

Billing cycles will remain the same. Members are encouraged to pay bills using Smart Hub or via phone. Members who do not have access to these options may mail in payment or use the marked drop box located near the southwest corner of our headquarters.

Lake Region Electric Association will continue to monitor the situation closely and we will respond according to our emergency response plans as well as recommendations of federal, state and local governments, including the CDC and WHO. If you have electrical needs, please call our office.

Thank you & God Bless,

 

Tim McIntyre, CEO/General Manager

 

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